A routine full-body laser hair removal procedure at a Bern beauty studio resulted in significant burns for a client. The cosmetic technician involved has since received a penal order for simple bodily harm. The incident highlights the importance of adherence to safety protocols in cosmetic treatments.
Key Takeaways
- A client experienced first and second-degree burns during laser hair removal.
- The cosmetic technician ignored repeated complaints of pain throughout the treatment.
- The technician was using a new laser device for the first time.
- The client suffered hyperpigmentation that may be permanent.
- The technician received a conditional fine of 3,600 Swiss Francs and an additional fine of 900 Swiss Francs.
Laser Treatment Leads to Severe Burns in Bern
In November 2024, a woman visited a Bern beauty studio for a full-body laser hair removal session. She had undergone similar procedures approximately ten times before, with about six of those sessions at the same studio. This prior experience meant she was familiar with the typical sensations of the treatment.
However, on this specific day, the cosmetic technician was operating a new laser device for the first time. The treatment began with the upper lip. The client immediately felt a burning sensation, which was different from her previous experiences. Despite this initial discomfort, the procedure continued.
Fact: Degree of Burns
- First-degree burns: Affect only the outer layer of skin, causing redness and pain.
- Second-degree burns: Damage the outer layer and the layer beneath it, causing blisters, redness, and severe pain.
Client's Pain Ignored by Technician
The laser treatment proceeded to the client's armpits. At this point, the woman informed the technician that she was experiencing a strong burning pain. Despite this direct complaint, the hair removal process continued onto her arms.
According to the penal order, the pain intensified significantly as the laser reached her elbows. The client visibly flinched and made sounds of distress. She clearly communicated to the cosmetic technician,
"It burns very strongly."
Despite these clear signals and verbal complaints, the technician did not stop the treatment. The full-body laser session continued to its conclusion, even though the client repeatedly recoiled in pain.
Background on Laser Hair Removal
Laser hair removal works by targeting the melanin in hair follicles with concentrated light. The light energy converts to heat, damaging the follicles and inhibiting future hair growth. Proper calibration of the laser device based on skin type and hair color is crucial to prevent burns and other adverse reactions. Technicians must hold a valid certificate of expertise.
Accusations of Simulation and Continued Treatment
The client's pain persisted throughout the entire procedure. The cosmetic technician reportedly accused her of simulating the pain. The technician also assured the client that the device's temperature was not set too high.
"You are just afraid,"the technician allegedly told the woman, as detailed in the penal order.
The client, convinced by these assurances, did not halt the treatment. She trusted the professional judgment of the technician. This trust ultimately led to severe consequences.
Consequences: Burns and Hyperpigmentation
As a direct result of the laser treatment, the client sustained multiple first and second-degree burns across her entire body. Her legs, buttocks, and both arms were particularly affected by the injuries. She needed medication to manage the pain.
The burns healed after approximately one month. However, the incident left lasting effects. Various dark discolorations, known as hyperpigmentations, developed on her arms, armpits, and legs. It remains uncertain whether these skin changes will completely fade over time.
Hyperpigmentation occurs when the skin produces excess melanin, often as a response to inflammation or injury. Laser burns can trigger this response, especially in individuals with certain skin types. This condition can be aesthetically bothersome and difficult to treat.
Legal Outcome for the Cosmetic Technician
The cosmetic technician faced legal action following the incident. She was found guilty of negligent simple bodily harm. This ruling came despite her having acquired the mandatory certificate of expertise for cosmetic hair removal only a few months prior to the incident.
The court sentenced the technician to a conditional monetary penalty of 3,600 Swiss Francs. Additionally, she was ordered to pay a fine of 900 Swiss Francs and cover court fees amounting to 500 Swiss Francs. This judgment underscores the legal responsibilities of professionals in the beauty industry.
The case serves as a reminder for both clients and beauty professionals about the importance of safety, communication, and proper training in cosmetic procedures. Clients should always voice discomfort, and technicians must respond appropriately to ensure client well-being.